Wednesday, 1 August 2012

MC0067,Oracle 9i

Oracle 9i

PART –A

Q1. Oracle 9i belongs to :

A. RDBMS B. ORDBMS

C. NDBMS D. HDBMS

Q2. COMMIT command belongs to ……………………. Category of SQL.

A. Data Definition Language B. DML

C. TCL D. None of these

Q3. …………… command is used to remove table from the database.

A. Dekete B. Drop

C. Update D. None of these

Q4. Maximum length of a table name is …………….

A. 10 B. 20

C. 30 D. 15

Q 5. A table can have only …………. Primary key.

A. One B. Two

C. Three D. Any No.

Q6. ………………. Function is not a date function.

A. Add_months B. To_Date

C. Months_Between D. None of these

Q7. ………………..command is used to set the page dimentions .

A. Newpage B. LineSize

C. PageSize D. All of these

Q8. A ………. Loop can be used instead of explicit cursors to simplify coding.

A. For B. Cursor For

C. While D. None of these

Q9. A database is divided into logical structures called as :

A. Data Dictionary B. Table spaces

C. Objects D. All of these

Q 10 ……………… is created whenever a database is created.

A. Domain B. Object

C. Data Dictionary D. None of these

Q 11. Userdefined exceptions must be raised explicitly by using :

A. RAISE B. EXPLICIT

C. CREATE D. DEFINE

Q12. Which of these is not a type of segments :

A. Data segment B. Sequence segment

C. Rollback segment D. Temporary segment

Q 13. A group of shared memory structures that contain data and control information for one Oracle database instance , is called :

A. Primary Memory B. System Global Area

C. System Process Storage D. None of these

Q 14. The function of Process Monitor is :

A. Top cleanup abnormally terminated processes.

B. Restart the computer

C. Both A and B

D. None of these

Q 15. The failed transactions are resolved by …………… process.

A. CheckPoint B. Recover(RECO)

C. arc0 D. All of these

Q 16. The node that originates the distributed transaction, is called :

A. Client B. Local Coordinator

C. Global CoOrdinator D. None of these

Q 17 Which of the following is true about a commit point site :

A. The commit point site never enters in the prepared state.

B. The commit point site has the maximum commit strength point.

C. Both A and B.

D. None of these

Q 18 A Distributed transaction can become in-doubt in the following ways :

A. A server machine running Oracle software crashes.

B. An unhandled software error occurs.

C. Network connections , between Oracle databases is disconnected.

D. All of the above.

Q 19 The following process is used to resolve the in-doubt transations :

A. REDO B. RECO

C. LOG REDO D. None of these

Q 20. The …… is used to managing request between HTML and Java

A. JDBC B. Servlets

C. CORBA D. All of the above

Q 21. In a distributed database environment, database’s network domain is specified by :

A. DB_DOMAIN B. DOMAIN_NAME

C. NETWORK_DOMAIN D. None of these

Q 22. You can not perform the following operations using database links :

A. Grant privileges on remote objects

B. Analyze remote objects

C. Grant roles to users in a remote database

D. All of the above

Q 23. Which of the following is not a component of a global object name :

A. Object Name B. DataBase name

C. Domain D. All of the above

Q 24. Which of the following is a benefit of location transparency :

1. Access to remote data is simple.

2. Administrators can move database objects with no impact on end-users.

3. Network speed improves.

A. 1,2 and 3 B. 1 and 3

C. 1 and 2 D. 2 and 3

Q 25. Each commited transaction has an associated ……….. to uniquely identify the changes :

A. Transaction Change Number(TCN) B. System Change Number(SCN)

C. Transaction ID D. None of these

Q 26 Distributed query optimization is a feature that :

A. reduces the amount of data transfer between sites.

B. performs the memory de-allocation after transaction.

C. Both A and B

D. Neither A or B

Q 27. The …………function is used to a string in upper case.

A. INITCAP() B. UPPER( )

C. TRANSLATE( ) D. UPPERALL( )

Q 28. The following function is used to truncate spaces from a string :

A. TRIM( ) B. LTRIM( )

B. RTRIM( ) D. All of these

Q 29. The ……….. function return the User environment information .

A. ENVIRONMENT( ) B. USERENVIRONMENT( )

C. USERENV( ) D. USERINFO( )

Q 30. The ……….. function is not a group value function.

A. COUNT( ) B. LAST( )

C. AVG( ) D. SQRT( )

Q 31 The …………. Is responsible for REDO LOG Buffer management.

A. System Monitor(smon) B. Log Writer(lgwr)

C. Check Point (ckpt) D. All of These

Q 32 The combination of several contiguous data blocks is called ……………….

A. Segments B. TableSpace

C. Extents D. None of these

Q 33. Which of the following is not a client installation type?

A. Administrator B. RunTime

C. Custom D. Typical

Q 34. …………….. is a DDL statement.

A. Update B. Create

C. Select D. All of these

Q 35. Select the incorrect statement for table name :

A. First letter of a table name should be an alphabet.

B. Maximum length is upto 32 characters.

C. Underscore and numbers are allowed.

D. All of these are correct.

Q 36. NOT NULL is a …………… constraint.

A.Entity Integrity B. Unique

C. Domain Integrity D. None of these

Q 37. A composite unique key can contain upto …….. columns.

A. 8 B. 16

C. 20 D. 32

Q 39. Which of the following is not related with referential integrity :

A. Child Table B. Master Table

C. Parent Table D. Foreign Key

Q 40. The size of long data type object is :

A. 1 GB B. 2GB

C. 3GB D. 4GB

PART – B

Note : Each uestion in this section carries 2 marks.

Q 41. …………… and ……… constraints fall under Domain Integrity Constraint.

A. Not Null, Primary Key B. Not Null, Check

C. Both A and B D. Neither A nor B

Q 42. …………… would be the output of Select mod(3,10) from dual.

A. 0 B. 1

C. 10 D. 3

Q 43. Locks can be acquired at two different levels. They are………. And ………..

A. Attribute Level, Tuple Level B. Row Level, Table level

C. Both A and B D. None of these

Q 44. There are two types of exceptions. They are :

A. PreDefined, User-Defined B. Simple, Complex

C. Static, Dynamic D. None of these

Q 45. ……………….. and ……….. are explicit cursor attributes.

A. %found and %notfound B. %isopen and %isclose

C. Both A and B D. None of these

Q 46. ………….. and ………… are two types of programs, supported by PL/SQL.

A. Triggers, Sequence B. Procedures, Functions

C. Both A and B D. None of these

Q 47. An Oracle 9i database system has two types of processes namely ………… and ……

A. User, System B. User, Oracle9i

C. System, Oracle 9i D. None of these

Q 48. Oracle 9i database s a collection of ……. And is treated as a ………….

A. Domain, entity B. Data, Unit

C. Both A and b D. None of these

Q 49. Two types of failures are ….. and …….

A. Timing, Server Crash B. Client, Server

C. Both A and B D. None of these

Q 50. ……………. And ……. Are security mechanism techniques :

A. Cryptography, Access Control B. Cryptography, Authentication

C. Authentication, Access Control D. All of these

PART – C

Note : Each question in this section carries 4 marks.

Q 61. Match the following :

Set A :

a. IN b. LIKE c. AND d. > e. +

Set B :

i. Arithmetic Operator ii. List of Values iii. Logical

iv. Character Pattern v. Relational

A. a-v, b-iv, c-iii, d=ii, e-I B. a-ii, b-iv, c-iii, d-v, e-I

C. a-i, b-iv, c-iiii, d-ii, e-v D. a-v, b=I, c-ii, d-iii, e-iv

Q 62. Which one is a column or combination of columns included in the definition of referential integrity that would refer to a referenced key ?

A. Referenced key B. Parent Key

C. Child table D. Foreign key

Q 63. While using the insert command :

1. values are separated by commas.

2. Datatypes number and date are enclosed in apostrophes.

3. values must be entered in the same order as they are defined in the table.

A. 1, 2 and 3 B. 2 and 3

C. 1 and 2 D, 1 and 3

Q 64. Which operator are used in conditions to compare one expression with another ?

1 Arithmetic operator

2. Logical operator

3. Comparison Operator

A. Only 2 B. 1 and 2

C. 2 and 3 D. only 3

Q 65. The precedence of operators are given below:

1. Arithmetic operator

2. Comparison operator

3. NOT logic operator

4. AND logic operator

5. OR logic operator

A. 1,2,3,4,5 B. 1,2,4,3,5

C. 2,1,4,3,5 D. 2,1,5,4,3

Q 66. Following are different types of join :

1. Simple Join

2. Inner join

3. Self join

4. Outer join

A. 1,2,3 and 4 B. 1,3,and 4

C. 2,3 and 4 D. 1.2 and 4

Q 67. Choose improper statement with reference to index :

1. is a database object

2. may contain upto 18 colums

3. columns of type long, long raw cannot be indexed.

4. are dependent of data

A. 1 and 3 B. 2 and 3

c. 2 and 4 D. 1,2,3, and 4

Q 68. Which is a collection of one or more databases ?

1. Sequence

2. Tablespace

3.Synonym

4. Index

A. 1 and 2 B. Only 2

C. Only 3 D. 2 and 4

Q 69. privilege :

1. is the right to execute particular types of SQL statements.

2. is the right to access other’s object.

3. can be granted by the database administrator.

A. Only 1 B. 1 And 2

C. 1,2 and 3 D. Only 3

Q 70. Which of the following does not belong to the types of lock ?

1. Row Level Lock

2. Column Level

3. Share Lock

4. Dead Lock

A. Only 4 B. Only 2

C. 2 and 3 D. 1 and 2

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BC0032, BCA-1, COMMUNICATION SKILLS IN ENGLISH

BCA-1 (NEW)

[COMMUNACTION SKILLS]

PART-A

Communication is a non stop______________.

(A) paper (B) process (C) programme (D) plan

Communication is a part of ________ skills.

(A) soft (B) hard (C) rough (D) short

The _______________ is the person who transmits the message.

(A) receiver (B) driver (C) sender (D) cleaner

_____________ is the person who notices and decodes and attaches some meaning to a message.

(A) receiver (B) driver (C) sender (D) cleaner

Message is any signal that triggers the response of a _________

(A) receiver (B) driver (C) sender (D) cleaner

The response to a sender’s message is called _________

(A) food bank (B) feedback (C) food (D) back

___________ context refers to the relationship between the sender and the receiver

(A) social (B) physical (C) cultural (D) chronological

___________ context refers to the similarity of backgrounds between the sender and the receiver.

(A) physical (B) social (C) chronological (D) cultural

_________ refers to all these factors that disrupt the communication.

(A) nonsense (B) noise (C) nowhere (D) nobody

Environmental barriers are the same as ______ noise.

A) physiological (B) psychological (C) physical (D) sociological

Our dress code is an example of _____________ communication.

(A) verbal (B) nonverbal (C) written (D) spoken

Communication strengthens _______ & ______________ relationship is an organization.

(A) employer-father (B) employer-employer (C) mother-employer (D) mother-child

_______________ communication includes tone of voice body language, facial expressions etc.

(A) non verbal (B) verbal (C) letter (D) notice

When there is similarity of background between the sender and the receives such as age, language nationality, religion, gender then this is called _____________ context.

(A) social (B) cultural (C) physical (D) dynamic

Letter, e-mail telephone are examples of __________

(A) message (B) feedback (C) channel (D) encoding

Understanding __________different parts of speech forms the base of leaning grammar

(A) Five (B) Eight (C) Six (D) Seven

It is of paramount importance that one need to construct a __________sentence in the day to day affairs

(A) Wrong (B) Correct (C) Incorrect (D) Night

A__________way be defined as the name of a person place or thing

(A) Verb (B) Noun (C) Pronoun (D) Adverb

According to hoben “communication is the _____ nituchange of thought or idea.

(A) Visual (B) Audio (C) Verbal (D) Written

The person who transmits the message is called the ____ or

(A) Sender (B) Gives (C) Taker (D) Receiver

Proper nouns always begin with ________letters

(A) Running (B) Capital (C) Small (D) Numerical

______________nouns require capitalization only if they start the sentence or are part of a title

(A) Common (B) Proper (C) Abstract (D) Collective

Once the message is encoded in a desired format it is transferred through a medium called ______

(A) Channel (B) Medium (C) Media (D) Way

The nouns which cannot be felt, seen or heard are called __________

(A) Common (B) Proper (C) Abstract (D) Collective

The information which is transferred to the receiver has to be interpreted this process is called _____

(A) Encoding (B) Decoding (C) Opening (D) Closing

All communication events have a _________.

(A) Resource (B) Source (C) Start (D) End

Personifications of strength and violence are considered as ________ gender.

(A) masculine (B) Feminine (C) common (D) Neuter

The message may be misinterpreted because of _____

(A) Barriers (B) Distortions (C) Distractions (D) Noise

The environment in which the transmitter or receiver are should be ____

(A) Complex (B) Competent (C) Complete (D) Compatible

A noun that dandies neither a male or a female is ___________gender

(A) Masculine (B) Feminine (C) Common (D) Neuter

Countries when referred to by names are also considered _____________

(A) Masculine (B) Feminine (C) Common (D) Neuter

The Christian sign of the ____ is a gesture pertaining to religion and spirituality.

(A) Plus (B) Minus (C) Division (D) Cross

In oral communication there is a possibility of immediate _________

(A) Reaction (B) Response (C) Refection (D) Reset

In oral communication the speaker can observe the listener’s _______ to what is being elated.

(A) Reaction (B) Response (C) Rejection (D) Reset

Nouns that end in “Y” but have a constant before “Y” form their plural by dropping “Y” and adding ___

(A) ves (B) es (C) s (D) ies

White talking to friends you do not pay attention to the skills of _____ Communication.

(A) Written (B) Oral (C) audio (D) visual

In oral presentation outside your organisation you must first give the audience a ______ of your organization.

(A) Flash back (B) Background (C) Front view (D) Forword view

‘A’ and ‘an’ are the ___________--articles

(A) Definite (B) Indefinite (C) Particular (D) Specified

The _______ are used to present using overhead projectors.

(A) Acetate film transparent sheet (B) Paper sheets

Any word that adds more meaning to the noun is called an __________

(A) Adverb (B) Verb (C) Adjective (D) Noun

A__________indicates the action done by the subject

(A) Verb (B) Adverb (C) Noun (D) Pronoun

A___________is a word which connects words phrases , clauses or sentences

(A) Preposition (B) Conjunction (C) Interjection (D) Verb

During presentation using an OHP. One can read information line by line using an opaque sheet to cover the transparency with a view to minimize distraction. This technology is called _________

(A) Positive disclosure (B) Zero disclosure

Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.

(A) Chalk (B) Pencil (C) Pen (D) Marker

It is important to consider proper _____ room where you are giving your presentation.

(A) Darkness (B) lighting (C) Lightning (D) ventilation

_____ Listening means learning through conversation

(A) Evaluative (B) Appreciative (C) Dialogic (D) Empathetic

In _____ Listening the difference between the sounds is identified

(A) Discriminative (B) Comprehension (C) Dialogic (D) Empathetic

The ___________is an exclamation mark

(A) ? (B) . (C) , (D) !

Evaluative listening is also called _____

(A) Therapeutic (B) Evaluative (C) Dialogic (D) Impathetic

The___________is the action or description that occur in the sentence

(A) Predicate (B) Subject (C) Object (D) Complement

The _____________speech is also called as reported speech

(A) Direct (B) Indirect (C) Indefinite (D) Definite

A positive statement (in a question tag) takes a ___________tag

(A) Negative (B) Positive (C) Question (D) Answer

Hearing is only an important component of ____

(A) Hearing (B) Listening (C) Talking (D) Speaking

In _____ Listening the main intention is to seek certain information which will be appreciated

(A) Empathetic (B) Appreciative (C) Evaluative (D) Dialogic

_____ Is an aggressive behavior and will most likely bring a negative response from the speaker.

(A) Interrupting (B) Yawning (C) Slapping (D) Dancing

It is important to choose the right environment because it will help the listener focus & avoid ____

(A) Attrition (B) Distractions (C) Disturbances (D) Noise

Semantic market are the links between two ____

(A) Words (B) Phrases (C) Clauses (D) Sentences

_____ Customer not only returns to your organization for a second time but also tells about his satisfaction others.

(A) Unsatisfied (B) Impatient (C) Satisfied (D) Patient

Always ____ the customer for calling

(A) Slap (B) Reprimand (C) Thank (D) Never thank

The technique of ____ should be mastered to handle displeased customers.

(A) BLAST (B) BLSAT (C) BALST (D) None

In __________verb the action passes from the subject an object

(A) Transitive (B) Un transitive (C) Modal (D) Main

__________refers to the time of action

(A) Tense (B) Transitive (C) Intransitive (D) Main verb

Reading comprehension means understanding a ____ text.

(A) Oral (B) Written (C) Usual (D) Audio

Reading is a __________________ process.

(A) Encoding (B) Listening (C) Decoding (D) Talking

While making a slide, the number of words should be limited to a maximum of _______ per slide.

(A) 8 (B) 9 (C) 10 (D) 11

A group of related words that contain both a subject and predicate and that functions as part of a sentence is

(A) Sentence (B) Phrase (C) Clause (D) Compound

When we read shorter texts like research papers for specific detailed information we read slowly & with a lot of concentration ,this is called ____ reading.

(A) Intensive (B) Extensive (C) Detailed (D Short

Most of our day-to-day reading it done _____

(A) Loudly (B) Extensively (C) Intensively (D) Silently

_____ is to relate the content to that previous and future learning of the subject

(A) Review (B) Reading (C) Recalling (D) All

______ Is nothing but checking whether we have followed the earlier stages promptly and efficiently

(A) Review (B) Reading (C) Recalling (D) All

Different types of letters used for printing are called _______.

(A) Fonts (B) Fronts (C) Both (D) None

_______ is a technique that involves changing a text-matter so that it is similar to the main source.

(A) Note – taking (B) Paraphrasing (C) Summarizing (D) Precs writer

Effective paraphrasing avoids the risk of ______

(A) Changing (B) Noting (C) Copying (D) Plagiarism

____ Means linking words and phrases together so that the whole text is clear and readable.

(A) Cohesion (B) Joining (C) Conjunctions (D) Junctions

In the structure of the business letter what comes first.

(A) Reference (B) Date (C) Salutation (D) Heading

In the writing of an apology letter, concentrate on

(A) Problem (B) Compensation

(C) Rectification of problem (D) Words

is the vital part of the letter which to as good as wishing the person.

(A) Salutation (B) Enclosure (C) Subject (D) Reference

People cannot interact with each other without ____

(A) Communication (B) Transport (C) Voice (D) Loudspeaker

The language of the report should be _____

(A) Formality (B) Formal (C) Casual (D) Loose

A circular or notice may be issued by only _____ designated for the purpose

(A) Peon (B) Clerk (C) Typist (D) Officer

PART-B

(A) If the tone of the voice and body language are negative the communication will pass.

(B) Semantic barriers mean that different words may have different meaning in different cultures.

(1) TFT (2)FTF (3)FFF (4) TTT

the semantic markers used to indicate the development of ideas or to list the ideas are :-

(A) Primarily (B) Secondly (C) Finally (D) Consequently

(1) C, B, D (2) A, B, D (3) A, C, D (4) A, B, C

(A)difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,

(B) A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,

(1) Channel, environment

(2) Semantic, cultural

(3) Cultural, channel

(4) Environmental, channel

(A) Organization should not try to improve the communication system by getting feedback .

(B) A climate of trust and openness removes organization barriers.

(1) TFT (2) TTT (3) FFF (4) FT

Fill ups.

(A) Use of a foreign language is a linguistic or ___________ barriers,

(B) Multiple meaning of words can create ________ barriers,

(1) Semantic, cultural, individual

(2) Noise, physical, individual

(3) Cultural, semantic, organizational

(4) Channel, cultural, semantic

A noun may be defined as the name of a _____________,___________or __________

(A) Building city, town (B) Person, place or thing (C) Fruit, city, cat (D) Animal, city fruit

Countable nouns are those nouns which

(A) Cannot be counted (B) Things that exist as separate and distinct individual unite

(A) TF (B) FT (C) FF (D) TT

Fill ups :-

(A) Right environment is important because it will help the listener focus on what he is listening and avoid ____

(B) When you are too ____ involved in listening you tend to hear what you want to hear & not what is actually said.

(1) Attractions, Emotionally (2) Distractions, Physically

(3) Distractions, Emotionally (4) Attractions, Physically

Fill ups :-

(A) The best first line of defense when you meet a difficult customer is ____ bring sympathetic to him.

(B) Tack ling a customer who is not satisfied with the treatment he has received needs ____ hearing.

(1) Anger, Impatient (2) Listening, Patient (3) Reading, Doctor (4) Patient, Listening

Articles in English may be classified are _________&________

(A) Specific (B) concrete (C) Definite (D) Indefinite

(A) A,B (B) B,C (C) C,D (D) D,A

Which of them is required as a skill while reading

(A) Ability to interpret (B) Knowledge (C) Reason for reading

(1) A (2) B (3) C (4) All

(A) Tomato , boy tree , man are plural

(B) Tomatoes, boys, trees, and men are plural

(A) TF (B) FT (C) FF (D) TT

The plural of hero is

(A) Heros (B) Heroes (C) Actor (D) None

Nouns that end in ‘f’ or ‘fe’ deop ‘f’/’fe’ and add_____________to form plural

(A) ss (B) s (C) es (D) ves

(1) A, B (2) B, C (3) D (4) B, D

True or false :-

(A) When we read a novel a comic strip a magazine it is extensive reading

(B) When we read an article in order to write a review an it you read it intensively

(1) TT (2) FF (3) TF (4) FT

/F (Singular & Plural )

(A) Tax – tax

(B) Baby- babies

(A) TT (B) FF (C) TF (D) FT

(A) ________is used before ‘university’

(B) ________ is used before ‘hour’

(A) An, A (B) A, An (C) The, A (D) An, The

True or false :-

(A) Pay attention to the appearance of the speaker instead of the subject.

(B) Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is a quality of a good listener.

(1) TT (2) TF (3) FF (4) TT

True or false :-

(A) By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey.

(B) When the listener is intercepting that means he / she is a good listener.

(1) TF (2) TT (3) FF (4) FT

(A) Your’s truly

(B) Yours truly

(A) FT (B) TF (C) TT (D) FF

Plural of ‘I’ is ‘Me’ .
Plural of ‘I’ is ‘We’ .

(1) TF (2) FT (C) TT (D) FF

Fill ups.

________ of these belong to the landed gentry.
________ of the boys could get the prize.

(1) Each, every (2) Each, either (C) Every, each (D) Either, each

Fill ups.

` (A) ______ Can take a horse to the pond, but __________ can make it drink.

(1) Someone, anyone (2) Someone, No one

(3) Anyone, someone (4) Anyone, No one

Fill ups.

` (A) ______ the manager __________ his subordinates failed in their duty.

(1) Neither, either (2) Neither, or

(3) Either, or (4) Either, nor

Prior to note taking there is the aspect of ____ or ______.

(A) Listening (B) Writing (C) Speaking (D) Reading

(1) A, B (2) B, C (3) C, D (4) D, A

An effective strategy for note – taking includes an ___ and ____ approach.

(A) Inefficient, systematic (B) Inefficient, unsystematic

In making notes ______ and _____ are of outmost importance

(A) Clarity, organization (B) Mistiness, organization

T / F

(A) While writing business letters one should directly focus on the message to be told.

(B) Use old fashioned stuffy phrases and long sentences.

(1) TT (2) TF (3) FF (4) FT

Usually the business letter is drafted in two styles.

(A) Blocked (B) Unblocked (C) Semi-blocked

(1) A, B (2) B, C (3) A, C (4) None

Points to be kept in mind while writing apology letters.

(A) Take full responsibility of the problem caused (B) Be dramatic while apologizing

(1) TF (2) FT (3) FF (4) TT

Resume must include

(A) Your skill (B) Your aims goals (C) Your projects, researches

(1) A, B (2) B, C (3) C, A (4) All

Fill ups:-

(A) The main parts of an agenda are ____ and ___.

(1) Heading (2) Body (3) Both (4) None

T / F

(A) Paraphrasing aims to shorten the length of a text. (B) Paraphrasing changes the meaning of the text

(1) TF (2) FT (3) FF (4) TT

Match the following :-

(A)	Although	(1)	Says an idea more simply
(B)	In brief	(2)	Generalizes or sums up
(C)	In other words	(3)	For instance
(D)	Provides an example	(4)	Indicates other ways of considering something

(a) A – 1, B – 2, C – 3, D – 4 (b) A – 4, B – 2, C – 1, D – 3

In business letters :-

(A) Signature is placed above the complimentary close

(B) Salutation is written after the address

(1) TT (2) FF (3) TF (4) FT

True or false :-

(A) A text book is read only for the pleasure of reading it.

(B) Reading is an encoding process of communication

(1) TFT (2) TTT (3) FFF (4) FTF

Reading for information may be both ____ and _____

(A) Internal, external (B) Internal, outer (C) Inside, external (D) Inner, outer

Professional reading is done when you need to continue _______ and _____ to develop thinking skills

(A) Learning, studying (B) Learning, speaking (C) Reading, speaking (D) Speaking, listening

T / F

(A) When you invite any guest to a function you have to clearly write the time and Venue

(B) It is bad business etiquette to write any acceptance or declination of an invitation.

(1) TF (2) FT (3) FF (4) TT

When we read aloud our concentration is divided between ____ and _____

(A) Listening (B) Hearing (C) Reading (D) Speaking

(1) A, B (2) B, C (3) C, D (4) D, A

PART-C

In a job application.

(A) Write the name of the person who you are addressing in the salutation.

(B) Write the vacancy you are applying for in the subject.

(1) TFT (2) FTF (3) FFT (4) TFF

(A) Abstract nouns cannot be seen, felt or heard

(B) Common nouns identify the particular variety

(1) FFFF (2) TTT (3)TFF (4) FTF

Match the following :-

(A)	Loud	(1)	Reading with full concentration
(B)	Silent	(2)	Reading in book stalls
(C)	Skimming	(3)	When concentration is divided between reading and speaking

(1) A – 1, B – 2, C – 3 (2) A – 3, B – 1, C – 2 (3) A – 2, B – 1, C – 3 (4) A – 1, B – 3, C – 2

Arrange the steps in SQ3R technique

(1) Recall (2) Question (3) Survey (4) Reading (5) Review

(A) 3 – 4 – 1 – 2 – 5 (B) 1 – 2 – 3 – 4 – 5 (C) 5 – 1 – 2 – 3 – 4 (D) 3 – 2 – 4 – 1 – 5

True or false :-

(A) Professional reading is done when you need is continue learning and studying so that you develop your own thinking and skills

(B) Action reading is done when you do not need to do something concrete in the not too distant future after you have read.

(1) TTT (2) FFF (3) TFT (4) FTF

(A) The resume should be official and not general.

(B) Never give a brief about your experience and skill in the levering letter of a job application.

(1) TTT (2) FFF (3) TFF (4) FTT

T / F

(A) The press release is written in first person

(B) List your jobs in a resume in reverse chronological order.

(1) FTT (2) TFT (3) FFF (4) TTT

T / F

(A) In a press release the heading should not be written in capitals

(B) The heading should be long

(1) TTT (2) FFF (3) TFT (4) FTF

In writing a complaint the following points should be kept in mind

(A) Always be sarcastic angry or threatening (B) Write a long complaint letter

(1) TTT (2) FFF (3) FTF (4) TFT

In a job application.

(A) Write the name of the person who you are addressing in the salutation.

(B) Write the vacancy you are applying for in the subject.

(1) TFT (2) FTF (3) FFT (4) TFF

Match of the following :-

(A)	Evaluative listening	(1)	HR people trainers help employees to learn & develop
(B)	Therapeutic listening	(2)	Listening to music, poetry
(C)	Appreciative listening	(3)	Someone tries to persuade us

(a) A – 1, B – 2, C – 3 (b) A – 2, B – 3, C – 1

(c) A – 3, B – 1, C – 2 (d) A – 3, B – 2, C – 1

Match of the following :-

(A)	Dialogic listening	(1)	To seek certain information which will be appreciated
(B)	Appreciative listening	(2)	Learning through conversation
(C)	Empathetic listening	(3)	To understand benefit moods emotions

(a) A – 1, B – 2, C – 3 (b) A – 2, B – 3, C – 1

True or false :-

In order to improve hastening skills :-

(A) We should not maintain eye contact

(B) We should be emotionally involved

(1) TTT (2) FFT (3) TFT (4) FFF

Match of the following :-

(A)	Show a cause & effect relationship	(1)	For Instance for example
(B)	Indicate how ideas are being developed	(2)	Hence therefore, because
(C)	For illustrations and examples	(3)	Primarily, first & foremost to begin with

(a) A – 1, B – 2, C – 3 (b) A – 2, B – 3, C – 1

True or false :-

(A) Semantic markers like it is worth noting is used to indicate the relative importance of different items.

(B) For illustrations and examples semantic markers like primarily secondly are used

(1) TTT (2) FFF (3) FTF (4) TFF

(A) A ____ & _____ Listening is the best answer to satisfy even the most short tempered customer

(B) We should always ____ the customer for calling & complaining.

(1) Passive, impatient, slap (B) Patient, active, thank

(3) Impatient, passive, thank (D) Passive, active, thank

Match of the following :-

(A)	Hearing	(1)	Active
(B)	Listening	(2)	Passive
(C)	Interrupting	(3)	Negative

(a) A – 1, B – 2, C – 3 (b) A – 2, B – 1, C – 3

True or false :-

(A) Concentration requires willingness and practice

(B) While listening to a speaker you can involve yourself in multi tasks.

(1) TFT (2) FFF (3) TTT (4) FFT

Fill ups :-

(A) While listening we should not let our mind wander, so we should avoid ____.

(B) We should focus on _____ not on the delivery style of the speaker.

(1) Emotional, distractions, content (2) Distractions, content, emotional

(3) Content, distractions, emotional (4) Distracts, emotional, content

Arrange the steps involved in listening

(A) Giving meaning to the data (B) Reconstructing (C) Processing the data

(1) A – B – C (2) B – C – A (3) C – B – A (4) B – A – C

When you receive a telephone call

(A) Be prepared have a pen, notepad

(B) Do not answer the phone quickly

(1) TTT (2) FFF (3) TFF (D) FTT

During a telephone conversation

(A) Do not answer promptly

(B) Be alert

(1) TTT (2) FFF (3) TFF (D) FTT

During a telephone communication

(A) Be expressive

(B) Be distinct

(1) TTT (2) TTF (3) FFF (D) FTT

During a telephone conversation

(A) Leave the caller on hold (B) Be courteous

(1) TTF (2) TTT (3) FFF (D) FTF

T/F:- when you dial a number and some one picks up the phone at the other end.

(A) Ask the person who picks up the phone that who is at the other end of the telephone.

(B) Do not give your identity

(1) TFF (2) TTT (3) FFF (D) FTF

Fill ups –

Check the steps in oral presentation.

(1) ________ (2) _________ (3) Description of methods & results

(4) Conclusions: suggestion & a summary: (5) _________

(A) Introduction, background, question

(B) Background, introduction, question

(D) Background, communication, answer

T/F uses of overhead projector -

(A) Helps speaker have eye contact with the audience.

(B) Provides different access to the presenter

(1) FTF (2) TFT (3) TTT (D) FFF

True or False

(A) The best policy is to ask for identify of the person or the other end first before announcing your identity

(B) Never leave a caller or hold

(1) TFT (2) FTT (3) TTT (D) FFF

True or False

(A) By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect

(B) Slide are more effective in well-lit-room.

(1) TFT (2) FFF (3) TTT (D) FTF

Match

(1)	OHP	(A)	Different types of ret less used printing
(2)	Slide projection	(B)	Bulky to transport
(3)	Fonts	(C)	Portable easy to store

(a) 1 – A, 2 – B, 3 – C (b) 1 – B, 2 – C, 3 – A