MBA-1,Business Communication
Q.1 Definition “The verbal interchange of
thoughts or ideas” is given by
A. Allen Louis B. Anderson C. Hoben D. Gilson or Odirone
Q.2 Communication may best be described as a
________
A. Process B. Exchange of facts C. Verbal interchange D. Non – verbal
Q.3 Emotions with in sender or receiver such
as hostility, fear refers to –
A. Physical noise B. Physiological noise C. Psycological noise D. Context noise
Q.4 Multiple meanings for words leads to
barrier of ______
A. Channel B. Environment C.
Transmission D. Semantic
distortion
Q.5 The space and distance which we choose
to keep from people is called –
A. Kinesics B. Proxemics C.
Physical appearance D. none
Q.6 Interactivity in oral communication is
________
A. High B. Low C. Neuter D. None of these
Q.7 The game of “ Dumb Cherades” is an example of _______
type of communication
A. Non verbal B. Verbal C. Oral D.
Written
Q.8 A speaker making a presentation to a
large audience, the communication is __ & __ in nature.
A. Two – way, impersonal B. Two – way, not face to
face
C. Personal, face to face D. None
Q.9 Communication through words or language
is called
A. oral B. Written C. Verbal D. Non – verbal
Q.10 Communication for giving job instructions,
explaining company rules & policies is called –
A. Formal B. Upward C.
Downward D. Horizontal
Q.11 ”Communication networks are regular patterns of person to
person relationship through which information
flows in an organization” is quoted by –
A. Adler B. Anderson C.
Allen Louis D. Fotheringham
Q.12 ____ is a highly complex process by which spoken language is
converted to meaning in the mind.
A. Reading B. Writing C.
Listening D. Speaking
Q.13 The most basic type of listening whereby
the difference between the sounds is identified is called
A. Evaluative B. Appreciative C.
Discriminative D. Dialogic
Q.14 “ Casual words that are not accepted &
recognized in a standard English dictionary” are referred
A. Metaphor B. jargon C.
Slang D. None of
these
Q.15 Saying “ our products are synonymous with
quality & affordability” is an example of _____
A. Over confidence B. Me attitude C. Flattery D.
Exaggeration
Q.16 ‘ Fog index ‘ is developed by –
A. Newman & summer B. Robert gunning C. Webster D.
None of these
Q.17 In general visual should be prepared to
match the ___
A. Technology B. Special effects C.
Audience D. Technical
pictures
Q.18 ”Reading is thinking under the stimulus of
the printed page”. This definition is given by –
A. Webster(1982:30) B. Francoise Grellet(1991:3) C. Webster(1982:9) D. None
Q.19 The intranet is a part of _____ communication network.
A. Formal B. Informal C.
Grapevine D. Direct
Q.20 Symbolic messages using punctuation marks
known as _
A. Ematication B. Abbreviation C. Emoticons D.
Acronyms
Q.21 ____ and ___ channels are used to
communicate with share holders.
A. Direct & indirect B. Formal & informal C.
Verbal & non- verbal D. Oral
& written
Q.22 The space and distance which we choose to
keep from people is called
A. Gestures B. Kinesics C.
Proximics D. Physical
context
Q.23 SQ3R technique is developed by –
A. Francoise Grellet B. Webster C.
Adriondoff D. Robinson
Q.24 ____ enables you to connect and relate the
content with the previous learning of the subject.
A. Review B. Reading C.
Recall D. Survey
Q.25 A person who coordinate GDs remain neutral
during the GD is called –
A. Speaker B. Moderator C.
Organizer D. Observer
Q.26 The time that is normally allotted to a
group for discussing the topic is ______
A. 20-25 minutes B. 40-45 minutes C. 15-20 minutes D. 30-35 minutes
Q.27 The resume that consists in listing your
education and experience in reverse order is called __
A. Logical B. Chronological C.
Functional D. Unfunctional
Q.28 A letter written to a prospective employer,
in response to an advertisement is called _____
A. Unsolicited B. Solicited C.
Resume D. Apology
letter
Q.29 Citations that are placed numerically at
the bottom of the page in the body of the report is called
A. References B. Bibliography C.
Footnotes D. Endnotes
Q.30 An explanation of technical terms as
Jargon used in the body of the report is –
A. Index B. Appendix C.
Glossary D. References
Q.31 When advertising is aimed at special
public such as the media, suppliers and dealers to correct communication problems with them is ___
A.
Corporate identity B. Institutional C. Public relations D. Advocacy advertising
Q.32 When a letter is written by a buyer or a
customer to a seller requesting some type of action or advertisement
is called _______
A. Routine requests B. Routine claims C. Goodwill letters D.
Other routine letters
Q. 33 Reading is nothing but a ________ process.
A. Coding B. Encoding C.
Decoding D. Passive
Q.34 When you need to continue learning & studying to develop your
own thinking & skills. This is called
A.
Professional reading B. External C. Internal D. Action
Q.35 looking quickly over a text / book in order to get a general or
superficial idea of the content is called
.
A.
Skimming B. Scanning C. Intensive D. Extensive
Q.36 “A special meeting that is called to discuss & make
arrangements for a specific event” is called
A.
Problem solving B. program meeting C. Task oriented D. information sharing
Q.37 The questions that are addressed to entire group and which mat
be answered by anyone in the group are called –
A.
director question B. indirect C. relay D. Overhead
Q.38 When the purpose is mentioned right at the outset and all the
details are presented right away in a memo. This is called –
A.
Deductive organization B.
Indirect organizational plan
C.
Persuasive memo D.
none of these
Q.39 A ____ is a type of legal document.
A.
Circular B. Notice C. memo D. Report
Q.40 A notice which is sent to individual employees is called –
A.
legal notice B. memo C. Show cause notice D. All of these
Q.41 Listening is a highly
complex process by which spoken language is converted to meaning in the mind.
This definition is given by -
A.
Stephen Covey B. Lynd Stun C. Adrion doff D. None
Q.42 Another name of dialogic
listening is –
A.
Critical listening B.
Discrimination C. Relational D. Empathetic
Q.43 Nouns that can not be
visualized are called –
A.
Concrete B. proper C. Abstract D. Collective
Q.44 The tone of business writing
should be –
A.
Discriminatory B. Offensive C. Non – discriminatory D. All of these
Q.45 the most commonly used
visual aids to illustrate trends, growth in sales & profits are
A.
Diagrams B. Photographs C. Pie charts & graphs D. All of these
Q.46 A reader can understand a
text only when he / she actively uses his / her _____ faculties.
A.
reading B. Mental C. understanding D. None
Q.47 A _______ is an opening
statement in a bad news letter.
A.
Main idea B. Buffer C. Negative statement D. None
Q.48____ is a listing of all
sources of information.
A.
Index B. Appendix C. Bibliography D. glossary
Q.49 Work experience should be
listed in ________ order in a resume.
A.
Chronological B. Reverse
chronological C. Logical D. Any of these
Q.50 GD’s that essentially move towards a solution is called
______
A.
Political based B. Social topic
based C. Case – based D. All of these
Q.51 ______ should be tailored to
the needs of different employers.
A.
Job letter B. Covering
letter C. Resume D. Application letters
Q.52 Business reports should use
_______ nouns rather than _______ nouns as the subject of sentences.
A.
Abstract, concrete B. Collective,
concrete C. Concrete, abstract D. Concrete, collective
Q.53 ____ are one –time
exceptional reports that are prepared when a unique event occurs.
A.
periodic report B. Program report C. Situational report D. None
Q.54 Length should be
approximately ______ words in a press release.
A.
100 B. 400 C. 300 D. 200
Q.55 USP stands for –
A.
Unique selling proposition B.
Unite sale promotion C. Unique
selling product
Q.56 When an article is condensed
to one fourth its size without losing the essence or meaning is called-
A.
Summary B. Précis C. Memo D. Circular
Q.57 ____ is a permanent written
record of the proceedings.
A.
report B. Notice C. Circular D. minutes
Q.58 Hearing the points of views
of all the members and then arriving at a decision in a meeting is called A.
Direct question B. Relay
question C. Convergence D. none
Q.59 ____ refers to technical
terms or specialized vocabulary .
A.
Jargon B. Slang C. Metaphor D. Cliches
Q.60 _________ refers to the
relationship between the sender and the receiver.
A.
Social context B. Physical
context C. Cultural context D. None
Q.61 Write true or false
A.
Communication is a dynamic process.
B.
Jargon refers to words with multiple meanings.
C.
What you say is more important than how you say it.
D.
Communication is mostly through words.
Q.62 Match the following (Draw lines in between)
SET
A SET
B
A.
Individual barrier 1.
Organizational barrier
B.
Suppressing the views of junior employees 2.
Semantic barrier
C.
Message with multiple meaning 3.
Psychological noise
Q.63 Fill in the blanks
1.
Meetings are efficiently conducted when they are _____ & ______
2.
After the meeting follow up must be done by the _____ & the _____
A.
Secretary, organized, focus, members B.
chairperson, members, organized, focused
C.
focused, members, chairperson, organized D.
organized, chairperson, focused, members
Q.64 Match the following (Draw
lines in between)
SET
A SET
B
A.
Passive voice 1.
main message
B.
Direct organizational 2.
reasons first
C.
Persuasive memo 3.
regular reports
D.
Indirect organizational 4.
Informational memo
E.
Subject line 5.
Call fun action
Q.65 Pick out point for the
formatting of body of the report.
1.
recommendation 2.
appendix 3. Research
methodology
4.
Title page 5.
Content page
A.
1,2,3 B. 1,2,4,5 C. 3,4,5 D. 1,4,5
Q.66 Repetitive or unnecessary
words to express the same meaning is _______ and _______ are phrases that are
over used.
A.
Jargon, slang B. Cliches, metaphor C.
Slang, redundancies D.
Redundancies, Cliches
Q.67 Match the following (Draw
lines in between)
SET
A SET
B
A.
Nominal group technique 1.
mini meetings
B.
Convergence 2.
Outline of meeting
C.
Minutes 3.
Unbiased
D.
Meeting etiquette 4.
Permanent record
E.
Opening the meeting 5.
Different view points
Q.68 Write true or false in the
space given
A.
listening skills are equally important in all types of industries. ( )
B.
Customers should be made to apologize for making wrong complaints. ( )
C.
The type of listening during a job interview is mostly evaluative listening. ( )
Q.69 Match the following (Draw
lines in between)
SET
A SET
B
A.
“ WIFM “ Principle 1.
Acronym
B.
“P’s and Q’s” 2.
Reader benefits
C.
Shouting 3.
Bullet points and white space
D.
Readability 4.
All capital letters
E.
FYI 5.Etiquette
Q.70 Fill in the blanks –
1.
A good listener tries to understand the meaning behind ____ and _______
messages.
2.
______ are known to be physiologically quicker than _________
A.
verbal, non verbal, speaker, listener B.
Non verbal, verbal, listener, speaker
C.
speaker, verbal, non verbal, listener
Q.71 Write true or false
A.
The intranet is a part of an informal communication network. ( )
B.
The intranet can be customized to meet the needs of smaller companies. ( )
C.
the intranet encourages grapevine. ( )
D.
The intranet can make meetings more focused. ( )
Q.72 Match the following (Draw
lines in between)
SET
A SET
B
A. Adjustment 1.
Rejecting a business proposal
B.
Order letter 2.
Persuasive message
C.
Bad news letter 3.
Routine letters
D.
AIDA format 4.
Supplier
E.
Credit and collection letters 5.
Replacement of defective product
Q.73 Write true or false
A.
A press release is a paid form of communication. ( )
B.
Maintaining good media relations is important for getting a press release
accepted. ( )
C.
the purpose of a press release is to sell a company’s products. ( )
Q.74
Write true or false
A.
A business report is a subjective presentation of information. ( )
B.
There is no single format for a business report. ( )
C.
The purpose of a proposal is to inform. ( )
D.
A compliance report is a one- time report. ( )
Q.75 Match the following (Draw lines
in between)
SET
A SET
B
A. Memo format 1.
Bibliography
B. Preliminary part 2. Technical
specifications
C. Problem definition 3. informal
D. Appendix 4. body of report
E. Documentation 5. Executive
summary
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