Business Communication
Model
paper
Q1.Communication
is an exchange of fact, ideas by
a.hoben
c.berelson
b.newman &summer
d.none
Q2.communication
by words, letters, symbol
a.bellows Gilson
c.both
b.steiner
d.none
Q3.communication
is a process involves selection, transmission
a.fotheringham
c.both
b.anderson
d.none
Q4.it
is act of act or transmission
a. communication
c.both
b.newman
& hoben
d.none
Q5._________
aim at making people work together for common
goals
a.gilson
c.communication
b.oridone
d.a&b
Q6.it
is also known as transmitter
a.sender
c.both
b.receiver
d.none
Q7._________
is expected to send the information
a.sender
c.transmitter
b.receiver
d.all
Q8.converting
information into format
a.
decoding
c.both
b.encoding
d.none
Q9.it
is also known as medium
a.
language
c.information
b.material
c.channel
Q10.it
is a process of decoding
a.
transmitter
c.both
b.interpretation
d.none
Q11.it
is known as 2 way
a.communiacation b.feedback
c.both
d.all
Q12.noise
is also known as
a. interfaces
c.journey
b.barriers
d.none
Q13.language
problem is known as
a. linguistic
c.none
Q14.set
of message
a.
distance
c.process
b.barriers
d.a&b
b.transmission journey
d.none
Q15.difference
of meaning & usage of words
a.
semantic marker b.semantic
distortion
c.both
d.none
Q16.verbal
communication means
a.
language b.words
c.written
c. b&c
Q17.communication
with outwords
a.
gestures
c.both
b.non verbal
d.none
Q18.posture,
facial expression is
a. word less communication
c.both
b.verbal
communication
d.none
Q19._________
plays predominant role
a.
postures
C.non
verbal
b.gestures
d.all
Q20.winking,
eyebrow movements are part of
A.
body language
c.both
b.paralanguage
d.none
Q21.it
shows self confidence
A.shaking
of legs
c.both
b.claspad hands in flont
d.none
Q22.
Erect posture shows.
A. Adaptable personality b.
Stable personality
c.
Both d. none
Q23.
Approach able & friendly personality.
a. Standing erect
c.
Postures
b.
body language
d.
All
Q24.
Conveying social information.
a. Facial expression
c.
Communication
b.
Expression
d.
all
Q25.
Role of eyes studies.
A. oculesics
c.
Both
b.
Eye gazing
d.
none
Q26.
Rotating eye up word shows.
a.
Experation
C.
confidence
b. condescension
d.
All
Q27.
Gestures of confirmation.
a.
Head shaking
c.
Both
b. nodding
d.
none
Q28.
Duration, intonation, tempo.
a.
Prosodic
c.
paralinguistic
b. prosody
d.
all
Q29.
Speaking style & speech clarity.
a.
Non-verbal
C.
all
b. paralinguistic
d.
communication
Q30.
Study of ______ cues of voice is ______.
a.
Verbal cues
c. Non-verbal
Q31.
Tone, pitch, volume.
b. vocalics
d.
attitude
a.
verbal cues
c.both
b.non verbal cues
d.none
Q32.study
of touching
a.vocalics
c.both
b.hoptics
d.all
Q33.speech
is divided into
a.8
C.7
b.6
d.
9
Q34.
Noun as person, person, or thing
a.david green
c.both
b.david
brown
d.all
Q35.used
before a specified noun
a.
indefinite article
c.both
b.definite article
c.all
Q36.
Group of word with out finite verb
a.
clause
c.predicate
b.phrase
d.subject
Q37.this
sentence ends with a period
a.
declarative
c.both
Q38.sentence
consist
A.
subject
c.both
b.imperative
d.all
b.predicate
d.none
Q39.element
in a sentence
A.
phrases
c.both
b.clause
d.none
Q40.communication
through words can be
A.
formal
c.both
b.informal
d.none
Q41.One
to one oral communication.
a.
Face to face
c. Both
b.
Telephonic
d.
none
Q42.
Heeps in marking oral presentation interesting.
a.
Semantic markers
c.
Both
b. visual aids
d.
ohp
Q43.
Over head projectors nulmathy.
a. OHP
C.
35mm slides
b.
Ohhp
d.
all
Q44.
Helps in screening information.
a. OHP
c.Transparencies
Q45.
Chalk boarding is.
a. Black board
c.
Printer
b.
slides
d.
all
b.
Trans parency
d.
all
Q46.
Colour pens, bullets arrows.
A.
pointer
c.
Focus attention
b. Highlighting
d.
all
Q47.
Technique helps in understanding complex matter.
a.
Slides sheets
c.
chalk boarding
b.
OHP
d. overlays
Q48.
Look more impressive than transparencies.
a.
OHP
C.
projectors
Q49.
Power point.
a.
Ms office computer
c.
35mm image
Q50.
It is too bulky to transport.
a. OHP
c.
Both
b. Slides
d.
all
b. Presentation software
d.
all
b.
Projectols
d.
none
Q51.
Highly complex interactive process.
a.
Reading
c.
Both
Q52.
Component of listening.
a. Hearing
c.
Passive listening
Q53.
Crucial part of listening.
a. Thinking
c.
Doing
b. Listening
d.
none
b.
active listening
d.
all
b.
converting
d.
all
Q54.
Listening is ______ process.
a.
Passive
c.
Tough
Q55.
It is passive process.
a.
Listening
c.
both
Q56.
It is also critical listening.
a.
Appreciative
c.
Empathetic
b. active
d.
all
b. Hearing
d.
Dynamic
b. Empathetic
d.
all
Q57.
It helps in change of our behaviour.
a.
Appreciative
c.
Evaluative
b. Empathetic
d.
Dialogic
Q58.
Learning through Communication.
a.
Appreciative
c.
both
b. Dialogic
d.
none
Q59.
It is also known as rational listening.
a.
Therapeutic
c.
Both
b. Dialogic
d.
none
Q60.
_______ are used according to function.
a.
Mark up
c.
Both
Q61.
List the ideas & examples.
b. Semantic Markers
d.
all
a.
Semantic markers
c.
Time
b. Functions of semantic markers
d.
all
Q62.
Functions of Semantic Markers.
a.
Cause &effect relationship b. Speakers attention
c.
Relative importance of items d. all
Q63.
What has already said.
a. Rephrase
c.
This is to say
Q64.
Then, next, after express.
a. Time relationship
c.
Both
b.
Put differently
d.
all
b.
Semantic markers
d.
none
Q65.Tool
to handle customer complaints.
a. Blast
c.
Satisfy
Q66.
Blast.
b.
Believe
d.
all
a.
Believe, listen, ask, satisfy, thanks
b.
Believe, List, Affect, Satisfy, Thanks
c. Believe, Listen, Apologize, Satisfy, Thanks
d.
Believe, Listen, apologize, Start, Thanks
Q67.
Psycho Linguistic guessing game.
a. Reading
c.
Both
b.
Listening
d.
none
Q68.
Developing own thinking& Skills.
a.
Acction Reading
c.
Both
Q69.
Passive process.
a. Reading
c.
Both
b. Professional reading
d.
none
b.
Listening
d.
none
Q70.
Looking quickly over a teset.
A.
Extensive reading
c.
Both
b. Skimming
d.
none
Q71.
In order to find specific & clear details.
a. Scanning
c.
Both
b.
extensive
d.
none
Q72.
Informative and enjoyable.
a.
Scanning reading
c.
Both
b. extensive reading
d.
none
Q73.
Read slowly & lot of Concentration.
a. Intensive
c.
Both
Q74.
Effective study.
a.
1970
c. Robinson
Q75.
2nd R of SQ3R.
a. Recall
c.
Review
Q76.
Note taking.
a. Road map
c.
Both
b.
scanning
d.
all
b.
SQ3R
d.
all
b.
Read
d.
all
b.
Foundantion
d.
all
Q77.
SQ3R Technique.
a. Robinson
c.
Both
Q78.
Telly & Part.
a. Shortened words
c.
Both
b.
Davis
d.
none
b.
Acronyms
d.
none
Q79.
Abbreviations made by first letter writing.
a.
Field abbreviations
c.
Other
Q80.
. St. .^
a.
Straight
c. Gnsert
Q81.Changing
Text Matter.
A. Paraphrasing
c.
Passage
b. Acronyms
d.
all
b.
Saint
d.
angle
b.
Para- linguist
d.
all
Q82.
Para phrasing avoids risk of.
a. Plagiarism
c.
Language
b.
Problem
d.
all
Q83.
Linking phrases together.
a.
Paraphrasing
c.
Both
b. Cohesion
d.
none
Q84.
Transitions & Synonyms.
a. Cohesion
c.
Both
b.
Methods
d.
none
Q85.
3rd C of Letters.
a.
Consideration
c.
Clarity
b. Conciseness
d.
all
Q86.
News story written to 3rd person.
a.
pseudo
c.
Both
Q87.
Press release format.
b. Press release
d.
none
A. Inverted pyramid style b.
Intended Pyramid style
c.
Both d. none
Q88.
Official channel communication.
a.
Informal
c.
Both
b. Formal
d.
none
Q89.
Meeting is also defined.
a. Quorate
c.
Both
b.
Formal meeting
d.
none
Q90.
Group of Members attends Meeting.
a. Quorum
c.
Both
b.
Quorate
d.
none
Q91.
Brainstorming & problem Solving idea.
a. Semi formal meeting
c.
Both
b.
Formal meeting
d.
none
Q92.
Meeting in corridor, water coilers.
A.
Virtual Meeting
c.
Formal
b. Impromptu meeting
c.
all
Q93.
Order of the day.
a.
Meeting
c.
Agendas
b. Agenda
d.
all
Q94.
Official records of key points.
a.
Agenda
C.
records
Q95.
Inter office memorandum.
a.
Memorandum
c.
Records
b. Minules
d.
all
b. Minules
d.
all
Q96.
Immediate feed back purpose.
a.
Notice b. Memo
c. Circular d. All
Q97.
Statement supported by evidence
a.
Scientific report writing b. Technical report writing
c.
Both d. None
Q98.
Listed in the index (content)
a.
Annexes b. Recommendations
c. Both d. None
Q99.
It is also know as full stop
a. Period b. Process
c.
Wait d. All
Q100.
Introduce words that explains , amplify
a. Colon
b. Semi colon
c.
Hyphen d. All
Q101.
Apostrophe functions
a.
Tossessi on b. Contraction
c. Both d. None
Q102.
Used to report main reaction of renitence
a. Parenthesis b. Exclamation
c.
Both d. None
Q103.
Common objective of finding a problem
a. G D b. Interview
c.
Selection d. All
Q104.
Coordinates in GD
a. Moderator b Coordinator
c.
H R d. Leader
Q105.
Conversation thought specific feature
a. Interview b. Selection
c.
Both d. None
Q106
G D types
a.
Topic b. Case
c. Both d. None
Q107
Small dash
a. Kypen b. Colon
c.
Question mark d. All
Q108.
Sudden emotions or feelings
a. Exclamation b. Parenthesis
c.
Both d. None
Q109.
Aspect of style in language
a.
Language b. Grammar
c.
Punctuation d.
All
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